Five Star Fitness -
Personal Training Terms and Conditions

⁠All sessions must be cancelled or rescheduled with at least 8 hours' notice prior to the scheduled start time.

⁠Late cancellations (less than 8 hours) or no-shows will be charged in full and deducted from your package.

Cancellations must be made via the scheduling system or unable to direct phone, text, or direct message directly to your trainer.

All single sessions or multi-session packages must be used within 6 months of the purchase date.

Any unused sessions after this period will be forfeited without refund.

Exception: Annual packages or "Year Deals" must be used within 12 months of purchase and are also non-refundable.

All payments made are strictly non-refundable under any circumstances.

However, sessions may be transferred to another individual with prior written approval from Five Star Fitness.

All prices are subject to change. Advance notice will be given where possible.

Payment is required in full upfront before sessions can begin.

Promotional or discounted rates apply only within the time frame specified and cannot be extended or combined with other offers.

Group sessions must be booked in advance and may be subject to availability.

If one or more group members cancel within the 6-hour window or fail to attend, the session will proceed with the remaining participants and will still be counted for all booked attendees.

Group session prices are set based on group size and cannot be altered due to absence or changes in participation.

• All group members must complete a waiver and provide medical clearance where necessary.
  
  

Clients must inform their trainer of any relevant medical conditions, injuries, or limitations prior to training.

You must not attend sessions while under the influence of drugs or alcohol.

Five Star Fitness reserves the right to cancel or modify sessions in the interest of client safety.

Trainer availability is subject to change due to illness, holidays, or emergencies. In such cases,Five Star Fitness will offer a rescheduled time or a substitute trainer.

No refunds will be issued due to trainer unavailability unless no rescheduling or substitute is possible within a reasonable timeframe.

Clients are expected to arrive on time, be prepared to train, and behave respectfully during all sessions. Inappropriate, aggressive, or disruptive behaviour may result in termination of sessions without refund.

You acknowledge that physical exercise involves inherent risks and that you participate at your own risk.

You hereby release Five Star Fitness, its trainers, employees, and affiliates from any and all liability, claims, or causes of action arising out of injury, damage, or loss that may occur as a result of training activities.

It is your responsibility to consult with a physician before beginning any fitness program. You confirm that you are physically and medically able to participate.